Southwest Airlines crisis making a recovery?

Southwest Airlines recently claimed to have found a fix for the technological malfunctions at the affected Dallas airport(s). The malfunction caused Southwest to delay, and even cancel hundreds of flights resulting in shock and anger to those who merely wanted to arrive to their destination in a timely manner. Luckily those affected will receive a “Flexible rebooking accommodation” once the airline company’s systems are fully functioning again — this is all according to an official statement by the airline company. The company also stated “Customers who are booked to travel Thursday, July 21st, should check flight status information on Southwest.com and plan to arrive to the airport early, as long lines may occur.”

Southwest started having the computer issues around 2 p.m. Central time forcing employees to manually check in each individual, resulting in holding planes at gates and delays piling up for the next several hours. Passengers were not able to purchase tickets, check in for flights, or even check the status of their flight, talk about a total nightmare. Southwest claimed that there were 600-700 canceled/delayed flights. Tracking service FlightStats claimed that the numbers were actually greater than that which Southwest reported at about 400 cancellations and 2,000 delays!

Though it may be frustrating to those directly affected we must remember that technology will not always operate at its full capacity and there will be malfunctions.


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